Return and Refund
Return and Refund Policy
Thank you for shopping at Fashionwaali.com. We strive to provide high-quality imitation jewelry that meets your expectations. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 20 days return Policy from the date of purchase to return any unused and undamaged items for a refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unworn, and free from any damage, including scratches, dents, or alterations.
- All original tags, packaging, and accompanying documentation should be intact and included with the returned item.
- Proof of purchase, such as the order number or receipt, is required.
Please note that personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.
Refunds
Once we receive your returned item and verify its eligibility, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow processing time, e.g., 5-7 business days for the refund to reflect in your account.
Exchanges
If you would like to exchange an item for a different size, style, or color, please follow the return instructions mentioned above and indicate the desired exchange item. We will process the exchange upon receiving your returned item and subject to availability.
Shipping
The customer is responsible for the shipping costs associated with returning an item unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately at support@fashionwaali.com. We will assist you in resolving the issue promptly by providing a replacement, repair, or refund.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at support@fashionwaali.com. Our customer support team will be happy to assist you.
Note: This return and refund policy is subject to change without prior notice. Please refer to the most recent version available on our website.
Remember to adapt the policy to your specific circumstances